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Privacy policy

Privacy Policy

Effective Date: January 2026

1. Introduction

Welcome to MOXIE CREW. Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you shop with us, including for international orders.

2. Information We Collect

We collect:

  • Personal Information: Name, email, phone number, shipping address, billing address, payment details
  • Non-Personal Information: IP address, browser type, pages visited, device information
  • Location Information: Used to display appropriate currency and shipping options

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Calculate shipping rates based on your location
  • Display prices in your local currency
  • Communicate with you about your order
  • Provide customer support
  • Improve our services and website
  • Send promotional content (only if you opt in)
  • Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Shipping carriers (DHL, Aramex) for order delivery
  • Payment processors for transaction processing
  • Service providers who assist our operations
  • Legal authorities when required by law

For international orders, your shipping information will be shared with:

  • DHL Express for delivery
  • Customs authorities as required for international shipping

5. International Data Transfers

As we ship internationally, your personal data may be transferred to and processed in countries outside your country of residence, including Egypt. We ensure appropriate safeguards are in place to protect your data.

6. Cookies

We use cookies to:

  • Remember your preferences
  • Detect your location for currency display
  • Enhance your browsing experience
  • Analyze website traffic

You can manage cookies through your browser settings.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Withdraw consent for marketing communications
  • Request a copy of your data

FOR EU CUSTOMERS (GDPR Rights):
Under the General Data Protection Regulation, you have additional rights including:

  • Right to data portability
  • Right to restrict processing
  • Right to object to processing
  • Right to lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at info@itsmoxiecrew.com

8. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill orders and provide customer service
  • Comply with legal obligations
  • Resolve disputes

Order records are typically kept for 7 years for legal and tax purposes.

9. Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.

10. Changes to This Policy

We may update this policy and will notify you of any significant changes by posting the new policy on our website.

11. Contact Us

For questions about this privacy policy or your personal data, contact us at:

  • Email: info@itsmoxiecrew.com
  • Phone: +2 01278671755
  • Address: Block 92 El Shourbagy, 75th Street, 1st Industrial Zone, 6th of October, Giza, Egypt